Frequently Asked Questions

Support

Frequently Asked Questions

Everything you need to know about shopping with Novora. Can't find your answer? Contact our team.

Shipping & Delivery

How long does shipping take?

Orders are processed within 1–3 business days. Delivery typically takes 5–14 business days depending on your location. During peak seasons, slight delays may occur.

Do you ship internationally?

Yes — Novora proudly ships to customers across the globe. Shipping options and rates are displayed at checkout based on your delivery address.

How can I track my order?

Once your order ships, you will receive a confirmation email with a tracking number and a direct link to monitor your delivery in real time.

Orders & Changes

Can I change or cancel my order?

If your order has not yet been processed, we may be able to accommodate a change or cancellation. Please contact us as soon as possible with your order number.

What if my order arrives damaged?

We're sorry to hear that. Please contact us within 7 days of delivery with your order number and clear photos of the damage. We will resolve this swiftly and to your satisfaction.

Returns & Refunds

What is your return policy?

We stand behind every product we offer with a 30-Day Money-Back Guarantee. If you're not completely satisfied, please review our Returns & Refund Policy for full details.

Do your products come with a warranty?

Warranty details vary by product and will be clearly noted on the individual product page. Our support team is always available to assist with any product concerns.

Payments & Security

What payment methods do you accept?

We accept all major credit and debit cards, as well as additional payment methods displayed securely at checkout.

Is my payment information secure?

Absolutely. All transactions are processed through industry-standard encrypted payment providers. Novora does not store any payment details.

Still Have Questions?

Our team is ready to assist you. Reach out and we'll respond within 24–48 business hours.