FAQ
Frequently Asked Questions (FAQ)
1. How long does shipping take?
Most orders are processed within 1–3 business days. Delivery typically takes 5–14 business days, depending on your location. Shipping times may vary during holidays or due to customs processing.
2. Do you ship internationally?
Yes. Novora proudly ships to customers in many countries around the world.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.
4. What payment methods do you accept?
We accept secure payments through major credit and debit cards, as well as other payment methods available at checkout.
5. Can I change or cancel my order?
If your order has not yet been processed, we may be able to change or cancel it. Please contact us as soon as possible through our Contact Us page.
6. What is your return policy?
We offer a 30-Day Money-Back Guarantee. If you are not satisfied with your purchase, please review our Returns & Refund Policy for complete details.
7. What should I do if my order arrives damaged?
If your item arrives damaged or defective, please contact us within 7 days of delivery and include your order number along with clear photos of the product. We'll work quickly to resolve the issue.
8. Do your products come with a warranty?
If a product includes a manufacturer's warranty, it will be stated on the product page. If you experience any issues, please contact our support team for assistance.
9. How can I contact Novora?
You can reach our customer support team through our Contact Us page. We aim to respond to all enquiries within 24–48 business hours.
10. Is my payment information secure?
Yes. We use trusted and secure payment providers with industry-standard encryption to protect your payment information. Novora does not store your payment details.
Still Need Help?
If you can't find the answer you're looking for, please visit our Contact Us page. Our support team is always happy to assist you.