Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unused, with all original accessories, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@novorahomestore.com. If your return is accepted, we'll provide instructions on how and where to send your package. Items returned without first requesting authorization will not be accepted.

Return Shipping Costs

If your item arrives damaged, defective, or incorrect, we cover all return shipping costs and will provide a prepaid return label or arrange collection.

For change-of-mind returns, the customer is responsible for return shipping costs. We recommend using a tracked service, as we cannot process a refund for items that do not reach us. Original shipping charges are non-refundable except where the return is due to our error.

Damages and Issues

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right. Where possible, please include photographs of the item and its packaging to help us resolve your case faster.

Exceptions / Non-Returnable Items

Certain items cannot be returned: items damaged through misuse, accident, or unauthorized modification or repair; items returned without original packaging, accessories, or components; custom or personalized products; and gift cards.

Furniture & Large Items

Due to the size and freight costs involved in shipping furniture items (including the Modern Lift-Top Coffee Table), these items are covered under different terms than our standard 30-day policy above. Damaged or defective furniture items are fully covered — contact us within 30 days of delivery with photos of the issue, and we'll arrange a replacement or refund. Change-of-mind returns are not accepted for furniture items due to return freight costs. If you're unsure whether a furniture item is right for your space, please reach out to us before ordering — we're happy to help with dimensions, materials, or assembly questions.

Please get in touch if you have questions or concerns about your specific item.

Exchanges

The fastest way to get the item you want is to return the item you have, and once the