Contact Us

We're here to help.

Whether you have a question about an order, need product information, or require assistance with your purchase, the Novora support team is ready to assist you.

Customer Support

Our team aims to respond to all enquiries within 24–48 business hours.

Email Support

Email: support@novorahomestore.com

 

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Support Hours

Monday – Friday
9:00 AM – 6:00 PM

Saturday
10:00 AM – 2:00 PM

Sunday & Public Holidays
Closed

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Before Contacting Us

To help us assist you more quickly, please include:

• Your order number (if applicable)
• Your full name
• A detailed description of your enquiry
• Photos or videos if your question relates to a damaged or defective product

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Frequently Asked Questions

Before contacting us, you may find the answer you're looking for on our FAQ page, where we've answered the most common questions about shipping, returns, payments, and orders.

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Our Commitment

At Novora, we're committed to providing exceptional customer service and a smooth shopping experience. Your satisfaction is our priority, and we're always happy to help.

Thank you for choosing Novora.