Returns & Refund Policy

At Novora, your satisfaction is our priority. If you're not completely happy with your purchase, we're here to help.

30-Day Money-Back Guarantee

We offer a 30-day return policy from the date your order is delivered. If you are not satisfied with your purchase, you may request a return or refund within 30 days.

Eligibility for Returns

To qualify for a return, your item must:

Be unused and in its original condition.
Be returned in the original packaging whenever possible.
Include all accessories and components received with the product.

Non-Returnable Items

The following items cannot be returned:

Items damaged due to misuse or improper handling.
Products returned more than 30 days after delivery.
Gift cards (if applicable).

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery. Include your order number and clear photos of the item so we can resolve the issue promptly.

Refund Process

Once your returned item has been received and inspected, we will notify you of the status of your refund.

If approved, your refund will be processed to your original payment method. Please allow 5–10 business days for your bank or payment provider to complete the transaction.

Exchanges

If you receive a defective or damaged product, we will gladly arrange a replacement where applicable.

Return Shipping

Customers may be responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team through our Contact Us page.

Thank you for shopping with Novora.