Shipping policy
Thank you for choosing Novora™. We carefully process every order to ensure a smooth and reliable delivery experience.
Order Processing
Orders are typically processed within 1–3 business days. Orders placed on weekends or public holidays will begin processing on the next business day.
Estimated Delivery
Estimated delivery is normally 5–12 business days after processing, depending on the product, destination, carrier, and warehouse availability. Delivery estimates are not guarantees, as customs, severe weather, carrier delays, or peak periods may affect delivery.
If we cannot ship within the stated timeframe, we will contact you and provide the available options, including cancellation and a full refund for any unshipped item.
Shipping Charges
Any applicable shipping charges will be clearly displayed at checkout before payment.
Order Tracking
When tracking becomes available, you will receive a shipping confirmation email containing your tracking information. Please allow up to 72 hours for the carrier to display the first tracking update.
Multiple Packages
Products in the same order may be fulfilled from different warehouses. Therefore, your order may arrive in separate packages at no additional shipping cost.
Incorrect Address
Please verify your delivery address before completing checkout. Contact us immediately if it needs correction. Once an order has been processed or shipped, we may be unable to change or redirect it.
Delays, Lost or Damaged Packages
If tracking has not updated for an extended period, your package arrives damaged, or you believe it has been lost, contact us at support@novorahomestore.com. We will investigate with the fulfilment partner or carrier and help provide an appropriate resolution.
Novora™ is not responsible for delays caused by customs, carriers, severe weather, or an incorrect address supplied by the customer, but we will always assist you in resolving delivery issues.
Customs and Import Charges
International orders may be subject to customs duties, taxes, or import charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.
Contact Us
For shipping questions, contact us at: