Privacy Policy

Last Updated: July 2026

At Novora, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or make a purchase.

Information We Collect

When you visit or place an order on our website, we may collect:

Your name
Email address
Shipping and billing address
Phone number
Payment information (processed securely through trusted payment providers)
Order history
Device information such as browser type, IP address, and cookies

How We Use Your Information

We use your information to:

Process and fulfil your orders
Provide customer support
Send order confirmations and shipping updates
Improve our website and shopping experience
Prevent fraud and maintain website security
Send promotional emails (only if you choose to receive them)

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic, and enhance site performance.

You may disable cookies in your browser settings, although some features of our website may not function correctly.

Sharing Your Information

We do not sell, rent, or trade your personal information.

We may share your information only with trusted third-party service providers that help us operate our business, including:

Payment processors
Shipping partners
Website hosting providers
Marketing and analytics services

These providers receive only the information necessary to perform their services.

Data Security

We use industry-standard security measures to protect your personal information against unauthorised access, disclosure, or misuse.

While no online system is completely secure, we continually work to protect your data.

Your Rights

Depending on your location, you may have the right to:

Access your personal information
Correct inaccurate information
Request deletion of your data
Withdraw consent for marketing communications

To exercise these rights, please contact us using our Contact Us page.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.

Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page.

Thank you for trusting Novora. Your privacy and security are important to us.